Privacy Policy

Last Updated: January 1, 2025

Overview

JTE Medical, LLC, doing business as Elara Research Peptides ("Elara," "we," "our," or "us"), is committed to protecting the privacy of our customers, website visitors, and affiliate partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit elarapeptides.com (the "Site"), create an account, place an order, participate in our affiliate program, or otherwise interact with our services.

By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with these terms, please discontinue use of the Site immediately.

Information We Collect

Information You Provide Directly

We collect personal information that you voluntarily provide when you interact with our Site, including but not limited to:

• Account registration: Name, email address, phone number, username, and password
• Orders and purchases: Billing address, shipping address, payment information (processed securely by our payment processor), and order details
• Contact forms and support requests: Name, email address, order number, and the content of your message
• Wholesale applications: Company name, organization type, estimated order volume, website URL, and business contact details
• Affiliate program enrollment: Name, email address, phone number, website URL, social media handles, PayPal email (for payouts), and promotional method descriptions
• Newsletter subscriptions: Email address
• Product reviews: Name, email address, rating, and review content

Information Collected Automatically

When you visit our Site, we automatically collect certain technical information, including:

• Device information: IP address, browser type and version, operating system, device type, and screen resolution
• Usage data: Pages visited, time spent on pages, referring URLs, click patterns, and navigation paths
• Location data: Approximate geographic location based on IP address
• Cookies and similar technologies: See the Cookies and Tracking section below for details

How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders, including shipping, invoicing, and providing order status updates
• Creating and managing your account on our Site
• Providing customer support and responding to inquiries
• Processing wholesale applications and managing wholesale accounts
• Administering our affiliate program, tracking referrals, calculating commissions, and processing payouts
• Sending transactional emails (order confirmations, shipping notifications, password resets)
• Sending marketing communications such as newsletters, product launches, and promotional offers (with your consent, where required)
• Improving our Site, products, and services through analytics and usage data
• Detecting and preventing fraud, unauthorized transactions, and other illegal activities
• Complying with legal obligations and enforcing our Terms of Service

Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device by your web browser.

Types of Cookies We Use

• Essential cookies: Required for the Site to function properly, including session management, shopping cart functionality, and secure checkout. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our Site by collecting anonymous usage data. We use Google Analytics for this purpose.
• Functional cookies: Remember your preferences such as language, region, and display settings to provide a personalized experience.
• Marketing cookies: Used to track visitors across websites for the purpose of displaying relevant advertisements. These may be set by third-party advertising partners.
• Affiliate tracking cookies: Used to attribute referral sales to the correct affiliate partner. These cookies typically have a 30-day duration.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling essential cookies may impair the functionality of our Site, including the ability to add items to your cart or complete checkout.

Payment Processing

We do not store your full credit card number, CVV, or other sensitive payment details on our servers. All payment transactions are processed securely by our third-party payment processor(s), which are PCI-DSS compliant. Your payment information is encrypted during transmission using industry-standard SSL/TLS protocols.

When you place an order, your payment details are transmitted directly to the payment processor and are subject to their privacy policies and security measures.

Third-Party Services

We use third-party services to help us operate our business, improve our Site, and serve our customers. These services may have access to limited personal information necessary to perform their functions. Our third-party service providers include, but are not limited to:

• WooCommerce: E-commerce platform powering our online store
• Payment processors: Secure processing of credit card and other payment transactions
• Shipping carriers (FedEx, UPS): Order fulfillment and delivery
• Google Analytics: Website traffic analysis and usage reporting
• Email service provider: Transactional and marketing email delivery
• Affiliate for WooCommerce: Affiliate program management, referral tracking, and commission processing

Each third-party service provider is bound by their own privacy policies. We encourage you to review their policies to understand how they handle your data.

Affiliate Program Data

If you participate in our affiliate program (powered by Affiliate for WooCommerce), we collect and process additional information specific to your affiliate activities:

• Registration data: Name, email, phone, website URL, social media profiles, and promotional method descriptions submitted during your application
• Referral tracking data: Clicks on your affiliate links, cookie data used to attribute referrals, referred orders, and conversion rates
• Commission data: Commission amounts, payment status, payout history, and payout method details (e.g., PayPal email)
• Performance metrics: Dashboard statistics including total visits, conversions, earnings, and campaign performance

Affiliate data is used solely for administering the affiliate program, calculating commissions, processing payouts, and communicating with you about your affiliate account. We do not share your affiliate performance data with other affiliates or third parties.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

• Service providers: With trusted third-party vendors who assist in operating our Site, processing payments, fulfilling orders, and delivering services, subject to confidentiality obligations
• Legal compliance: When required by law, regulation, legal process, or governmental request
• Protection of rights: To protect the rights, property, or safety of Elara, our customers, or others, including to enforce our Terms of Service
• Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets, in which case your personal information may be transferred to the acquiring entity
• With your consent: In any other situation where we have your explicit consent to share your information

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Account data: Retained for as long as your account is active. You may request account deletion at any time.
• Order data: Retained for a minimum of 7 years to comply with tax, accounting, and legal record-keeping requirements
• Affiliate data: Retained for the duration of your participation in the affiliate program, plus an additional period as required for commission reconciliation and tax reporting
• Marketing data: Retained until you unsubscribe or request removal from our mailing list
• Analytics data: Retained in anonymized form for up to 26 months

When personal information is no longer needed, we securely delete or anonymize it.

Data Security

We implement commercially reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• PCI-DSS compliant payment processing through certified third-party processors
• Restricted access to personal information on a need-to-know basis among our team
• Regular security assessments and monitoring of our systems
• Secure password hashing and authentication protocols

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you transmit information to us at your own risk.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to access: Request a copy of the personal information we hold about you
• Right to correction: Request that we correct any inaccurate or incomplete personal information
• Right to deletion: Request that we delete your personal information, subject to legal retention requirements
• Right to restriction: Request that we limit the processing of your personal information under certain circumstances
• Right to data portability: Request a copy of your data in a structured, commonly used, machine-readable format
• Right to object: Object to the processing of your personal information for direct marketing purposes
• Right to withdraw consent: Withdraw previously given consent to data processing at any time

To exercise any of these rights, please contact us at info@elarapeptides.com. We will respond to your request within 30 days.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to know: You may request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of collection, the business purposes for collection, and the categories of third parties with whom we share information
• Right to delete: You may request deletion of personal information we have collected from you, subject to certain exceptions
• Right to opt-out of sale: We do not sell your personal information. If this practice ever changes, we will provide a "Do Not Sell My Personal Information" link on our Site
• Right to non-discrimination: We will not discriminate against you for exercising your CCPA rights

To submit a CCPA request, email us at info@elarapeptides.com with "CCPA Request" in the subject line. We may need to verify your identity before processing your request.

Children's Privacy

Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at info@elarapeptides.com, and we will take steps to delete such information from our systems.

International Users

Our Site is operated from the United States. If you access the Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence. By using the Site, you consent to the transfer of your information to the United States.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of the Site after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

We will respond to your inquiry within 30 business days.